Accessibility Statement

Introduction

We aim to provide an excellent service to all visitors and continually strive to improve. Located in the reception area of Oliver Cromwell’s House is the Ely Tourist Information Centre which provides comprehensive information on Ely and the surrounding area as well as regional and national leaflets and brochures.

Pre-Arrival

  • Visit our website www.visitely.org.uk
  • Our email address is info@visitely.org.uk
  • Telephone number is 01353 662062
  • Radar toilet facilities are available in Ely at Barton Road Car Park,
    Cloisters, Market Place, Newnham Street, Sacrist Gate and Ship Lane Car Park
  • Ely Shopmobility – A free service for anyone who finds it difficult to get about town. Shopmobility is a scheme to provide electrically powered scooters and manual wheelchairs to help people who have limited mobility – through permanent or temporary disablement, accident, illness, or pregnancy – to shop and use the other facilities in Ely. The service must be pre-booked please visit here
  • Taxi’s are available from Market Street, Ely:
    Fencabs 01353 669966
    A10 Taxis 01353 661010
    Alan’s Taxis 01353 667518

Arrival & Car Parking Facilities

  • We do not have parking facilities at Oliver Cromwell’s House
  • The nearest free council car park is 250 metres at St Mary’s Street, Ely. The route from the car park is along a pavement which is smooth, flat and level.

Main Entrance, Reception and Rooms

  • The entrance to Oliver Cromwell’s House is at ground level.
  • There is wheelchair access to the Tourist Information Centre and into Room 1 (The Parlour), through to the Room 2 (The Kitchen). There is a ramp to re-gain access to the main reception area. 
  • Access to the upper floor is dependent on stairs only, with grab rails. We are able to offer an audio guide and book for those unable to reach the second floor. 
  • We offer free entry for carers.
  • Some areas are darker than others, with uneven floorboards and smaller doorways (as is typical in period properties), so extra care will need to be taken.
  • In room 3 (Mrs Cromwell’s Room) and Room 5 (The Study) there are moving mannequins to be aware of.
  • In room 1 (Parlour) and Room 4 (Civil War Room) there are audio visuals.
  • In room 6 (Haunted Bedroom) a mannequin and short audio clip.

Public Areas

  • Apart from the Parlour, the 1st room in the attraction, all other areas are not accessible to wheelchair users, entrance to rooms are via stairs.
  • Written audio commentary available on request
  • A large print copy of the Oliver Cromwell’s House guide is available on request (coming soon in different languages also)
  • Seating in all rooms of the attraction

Public Areas – WC

  • Not available, nearest WC is Palace Green (2 min walk)

Restaurant / Dining Room, Bar & Lounges, Take Away & Cafe

  • Not available

Shop

  • Wheelchair access to the shop, which is in the Tourist Information Centre.

Additional Information

  • Services dogs are welcome to the attraction
  • All dogs are allowed into the Tourist Information Centre, but not the attraction.
  • There is no background music or tannoy other than the introductory video in the parlour

Contact Information

Oliver Cromwell’s House
29 St Mary’s Street
Ely
CB7 4HF

Tel: 01353 662062
Email: info@visitely.org.uk
www.visitely.org.uk

Winter Hours
1st November until 31st March*
11am until 4pm
*Closed on Christmas Day, Boxing Day and New Year’s Day

Summer Hours
1st April until 31st October*
10am until 5pm


*Includes Bank Holidays

We welcome your feedback to help us continuously improve if you have any comments please phone 01353 662062 or email us.

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House Closure – 25th June 2024

 

Oliver Cromwell’s House will be closed to General Admissions today due to Pre-Booked Tours.

 

Our Tourist Information and Gift Shop will be open as normal from 10am until 5pm

 

We apologise for any inconvenience 

 

House Closure – 26th June 2024

 

Oliver Cromwell’s House will be closed to General Admission from 3.15 pm today.

 

The Tourist Information Centre and Gift Shop remain open between 10am and 5pm.

House Closure – 8th July 2024

 

Oliver Cromwell’s House will be closed to General Admissions today 

until 3 pm

 

The Tourist Information Centre and Gift Shop remain open between 10am and 5pm.

House Closure 9th July 2024

Oliver Cromwell’s House will be clsoed to General Admissions today between 1.30pm and 4pm due to a pre-booked Guided Tour.

We apologise for any inconvenience – the Tourist Information Centre and Gift Shop remain open between 10am and 5pm