Accessibility Statement IntroductionWe aim to provide an excellent service to all visitors and continually strive to improve. Located in the reception area of Oliver Cromwell’s House is the Ely Tourist Information Centre which provides comprehensive information on Ely and the surrounding area as well as regional and national leaflets and brochures.Pre-ArrivalVisit our website www.visitely.org.ukOur email address is firstname.lastname@example.orgTelephone number is 01353 662062A Hearing Loop is available in the Tourist Information CentreRadar toilet facilities are available in Ely at Barton Road Car Park,Cloisters, Market Place, Newnham Street, Sacrist Gate and Ship Lane Car ParkEly Shopmobility – A free service for anyone who finds it difficult to get about town. Shopmobility is a scheme to provide electrically powered scooters and manual wheelchairs to help people who have limited mobility – through permanent or temporary disablement, accident, illness, or pregnancy – to shop and use the other facilities in Ely. The service must be pre-booked please visit hereTaxi’s are available from Market Street, Ely:Fencabs 01353 669966A10 Taxis 01353 661010Alan’s Taxis 01353 667518Arrival & Car Parking FacilitiesWe do not have parking facilities at Oliver Cromwell’s HouseThe nearest free council car park is 250 metres at St Mary’s Street, Ely. The route from the car park is along a pavement which is smooth, flat and level.Main Entrance & ReceptionThe entrance to Oliver Cromwell’s House is at ground level.Wheelchair access to the Tourist Information Centre and the Parlour. The 1st ground floor room of the attraction.Public AreasApart from the Parlour, the 1st room in the attraction, all other areas are not accessible to wheelchair users, entrance to rooms are via stairs.Written audio commentary available on requestA large print copy of the Oliver Cromwell’s House guide is available on request (coming soon in different languages also)Seating in all rooms of the attractionPublic Areas – WCNot availableRestaurant / Dining Room, Bar & Lounges, Take Away & CafeNot availableShopWheelchair access to the shop, which is in the Tourist Information Centre.Additional InformationServices dogs are welcome.There is no background music or tannoy other than the introductory video in the parlourContact InformationOliver Cromwell’s House29 St Mary’s StreetElyCB7 4HFTel: 01353 662062Email: email@example.comWinter Hours1st November until 31st March*11am until 4pm*Closed on Christmas Day, Boxing Day and New Year’s DaySummer Hours1st April until 31st October*10am until 5pm*Includes Bank HolidaysWe welcome your feedback to help us continuously improve if you have any comments please phone 01353 662062 or email us.