Accessibility Statement


We aim to provide an excellent service to all visitors and continually strive to improve. Located in the reception area of Oliver Cromwell’s House is the Ely Tourist Information Centre which provides comprehensive information on Ely and the surrounding area as well as regional and national leaflets and brochures.


  • Visit our website
  • Our email address is
  • Telephone number is 01353 662062
  • A Hearing Loop is available in the Tourist Information Centre
  • Radar toilet facilities are available in Ely at Barton Road Car Park,
    Cloisters, Market Place, Newnham Street, Sacrist Gate and Ship Lane Car Park
  • Ely Shopmobility – A free service for anyone who finds it difficult to get about town. Shopmobility is a scheme to provide electrically powered scooters and manual wheelchairs to help people who have limited mobility – through permanent or temporary disablement, accident, illness, or pregnancy – to shop and use the other facilities in Ely. The service must be pre-booked please visit here
  • Taxi’s are available from Market Street, Ely:
    Fencabs 01353 669966
    A10 Taxis 01353 661010
    Alan’s Taxis 01353 667518

Arrival & Car Parking Facilities

  • We do not have parking facilities at Oliver Cromwell’s House
  • The nearest free council car park is 250 metres at St Mary’s Street, Ely. The route from the car park is along a pavement which is smooth, flat and level.

Main Entrance & Reception

  • The entrance to Oliver Cromwell’s House is at ground level.
  • Wheelchair access to the Tourist Information Centre and the Parlour. The 1st ground floor room of the attraction.

Public Areas

  • Apart from the Parlour, the 1st room in the attraction, all other areas are not accessible to wheelchair users, entrance to rooms are via stairs.
  • Written audio commentary available on request
  • A large print copy of the Oliver Cromwell’s House guide is available on request (coming soon in different languages also)
  • Seating in all rooms of the attraction

Public Areas – WC

  • Not available

Restaurant / Dining Room, Bar & Lounges, Take Away & Cafe

  • Not available


  • Wheelchair access to the shop, which is in the Tourist Information Centre.

Additional Information

  • Services dogs are welcome.
  • There is no background music or tannoy other than the introductory video in the parlour

Contact Information

Oliver Cromwell’s House
29 St Mary’s Street

Tel: 01353 662062

Winter Hours
1st November until 31st March*
11am until 4pm
*Closed on Christmas Day, Boxing Day and New Year’s Day

Summer Hours
1st April until 31st October*
10am until 5pm
*Includes Bank Holidays

We welcome your feedback to help us continuously improve if you have any comments please phone 01353 662062 or email us.

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House Closure – 3rd October 2023


Oliver Cromwell’s House will be closed today until 1.45pm due to pre-booked educational tours.  


The Tourist Information Centre and Gift Shop remain open.

House Closure – 29th September 2023


Oliver Cromwell’s House – Admissions today will be limited to 2pm until 3.15pm due to a pre-booked Guided Tours. 


The Tourist Information Centre and Gift Shop remain open.

Admission to Oliver Cromwell’s House – 4th April 2024

Due to a pre-booked Guided Tour Admission to Oliver Cromwell’s House will be unavailable from 2.30pm today.

We apologise for any inconvenience – the Tourist Information Centre and Gift Shop remains open.